Post
Post room and extra charges
Guest revenue
Guest Folio & Payments
Track charges, room extras, deposits, refunds, guest credits, payment links, settlement status and AR transfers without losing the trail.
Front desk tied to financeNight Audit before closeOwner view without chasing reports
Tonight's control pointClean closeFolio, payments, rooms and audit exceptions visible before the day is locked.
Buyer pain
Hotels lose trust when front desk, cashiers and accounts cannot agree on what the guest owes.
PREHOOS keeps the operational record, finance trail and management view connected so the team can act before the problem becomes a guest complaint, cash dispute or close exception.
What improves
Charges, payments and balance in one folio view
Deposit, refund and guest credit traceability
Payment link and gateway status visibility
AR transfer control when payment moves to credit
Workflow
How PREHOOS handles the work.
Each step stays tied to the guest, room, department, payment, audit or finance record it affects.
Apply
Apply deposits and guest credits
Collect
Collect payment or generate a payment link
Process
Process refunds with traceable reason
Transfer
Transfer approved balances to AR
Management visibility
Owners see the result, not departmental excuses.
This page is part of the PREHOOS sales story because hotel buyers care about control: what changed, who touched it, what remains unresolved and what it means for today’s numbers.
Operational activity stays connected to financial impact.
Exceptions remain visible until resolved or reviewed.
Managers can move from report to action without chasing departments.
Related PREHOOS workflows
Keep the buyer moving through the operational story.
Rate Plans & Revenue Control
Control room pricing, rate calendars, packages, coupons, extras and stay value without disconnecting revenue decisions from guest records.
Group Bookings
Manage group reservations, linked rooms, master folios, split payments and group-level exposure without breaking individual guest stays.
Room Blocks & Availability
Protect room inventory for groups, maintenance, owner use, events and unavailable periods while keeping front desk availability honest.
Bring Guest Folio & Payments into the same hotel truth.
See how the workflow connects to reservations, folios, Night Audit, accounting and owner visibility.