Welcome to the Prehoos Legal Center
Prehoos is a premium hospitality operations system owned and operated by ENTERACT LLC. This Legal Center provides the main legal, privacy, security, billing, and trust documents that govern access to and use of Prehoos websites, applications, modules, services, APIs, documentation, support, and related features.
Legal documents
To read detail of our terms and conditions, process, policies and procedures, click on each of the documents.
Terms of Service
The main contract for use of Prehoos, including subscriptions, customer responsibilities, intellectual property, disclaimers, liability, suspension, and termination.
Privacy Policy
How ENTERACT LLC collects, uses, shares, protects, retains, and transfers personal information in connection with Prehoos.
Cookie Policy
Cookies, pixels, local storage, analytics tools, marketing technologies, and user choices.
Data Processing Addendum
The data processing terms that apply when Prehoos processes personal data on behalf of a customer.
Acceptable Use Policy
Rules that prohibit illegal, abusive, harmful, fraudulent, or unsafe use of Prehoos.
Service Level Agreement
Availability targets, support response targets, maintenance, exclusions, and service credit rules if applicable.
Billing and Cancellation Policy
Billing cycles, renewals, cancellations, refunds, taxes, account closure, and billing disputes.
Payment and PCI Notice
Payment processor roles, card data handling, PCI responsibilities, refunds, chargebacks, and payment integrations.
Support Policy
Support channels, priority levels, response targets, escalation, and customer responsibilities.
Security Overview
Prehoos security practices, customer responsibilities, and incident reporting information.
Contracting entity
The legal owner and contracting entity for Prehoos is ENTERACT LLC, a company registered in the United States. Prehoos is the product name and service brand. Unless a signed order form states otherwise, references to Prehoos in these documents mean the Prehoos software platform and related services provided by ENTERACT LLC.
For legal questions, contact legal@prehoos.com. For support questions, contact support@prehoos.com. For privacy questions, contact privacy@prehoos.com.