Privacy Policy

How Prehoos collects, uses, shares, and protects information

PREHOOS handles website enquiries and demo requests so the team can respond to hotels, buyers and partners.

1. Overview

This Prehoos Privacy Policy explains how ENTERACT LLC collects, uses, discloses, stores, protects, and otherwise processes information in connection with Prehoos websites, applications, modules, services, communications, support, marketing, and related features.

Prehoos is primarily a business-to-business hospitality operations platform. Customers use Prehoos to operate hotels and hospitality businesses. In many cases, the Customer determines what guest, staff, booking, payment-related, operational, and business data is entered into the Platform. Where applicable, Customer is responsible for providing notices and obtaining rights or consents from its guests, staff, and other individuals.

2. Our privacy roles

3. Information we collect

Information provided by customers and users

• Account information, such as name, email, phone number, business name, property name, role, password, and login credentials.
• Billing and subscription information, such as plan, invoice details, payment status, billing contacts, and transaction references.
• Support information, such as support requests, diagnostics, attachments, screen recordings, chat messages, email messages, and troubleshooting details.
• Customer Data entered into the Platform, including guest, booking, front desk, folio, POS-related, housekeeping, accounting, reporting, staff, supplier, owner, location, room, rate, and operational records.
• Integration information, such as API keys, integration settings, connected account identifiers, provider tokens, webhook data, and provider responses, subject to applicable configuration and security controls.

Information collected automatically

• Device and usage information, such as IP address, browser type, device identifiers, operating system, pages viewed, features used, actions taken, session data, log files, and timestamps.
• Security and diagnostic information, such as authentication events, error logs, access logs, audit logs, performance metrics, and suspicious activity indicators.
• Cookies and similar technologies, as described in the Cookie Policy.

Information from third parties

• Information from payment processors, booking channels, messaging providers, email providers, smart lock providers, analytics tools, CRM tools, support tools, and other integrations selected or enabled by Customer.
• Public business information, referral information, and marketing lead information from business directories, conferences, partners, or public websites.

4. How we use information

• To provide, operate, maintain, secure, and improve Prehoos.
• To create and administer accounts, authenticate users, provide support, troubleshoot issues, and respond to requests.
• To process subscriptions, billing, payments, renewals, cancellations, and account notices.
• To enable hospitality workflows such as booking, check-in, housekeeping, folio, POS-related records, night audit, reporting, accounting support, owner alerts, and integrations.
• To provide AI-assisted, automated, reporting, analytics, marketing, visibility, and recommendation features where enabled.
• To prevent fraud, abuse, security incidents, unauthorized access, and violations of our policies.
• To comply with legal obligations, enforce agreements, resolve disputes, and protect rights, safety, and property.
• To send service communications, product updates, security notices, billing notices, and, where permitted, marketing communications.
• To generate aggregated, anonymized, or de-identified analytics and benchmarks that do not identify individuals.

5. Legal bases where required

Where laws such as the GDPR or UK GDPR require a legal basis for processing, Company may rely on one or more of the following legal bases depending on the context: performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights, safety, and security. Where Company processes Customer Data as processor, Customer is responsible for identifying and documenting the lawful basis for its own processing.

6. How we share information

Company does not sell Customer Data or Guest Data. Company may share information in the following circumstances:

• With subprocessors and service providers that help us host, operate, secure, support, analyze, communicate, bill, or improve Prehoos.
• With Third-Party Services selected, connected, authorized, or enabled by Customer.
• With Customer administrators and Authorized Users according to Customer configuration and permissions.
• With professional advisers, auditors, insurers, payment processors, legal counsel, and financial institutions as reasonably necessary.
• With authorities, courts, regulators, or other parties where required by law or necessary to protect rights, safety, security, or the integrity of the Platform.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or due diligence, subject to appropriate confidentiality protections.

7. Customer instructions and guest data

For Guest Data and other Customer Data processed on behalf of Customer, Company processes such data according to Customer instructions, these Terms, the Data Processing Addendum, and applicable law. Customer controls what Guest Data is entered, how long it is retained in the account, which users can access it, and which integrations receive it, subject to Platform functionality.

8. Cookies and tracking

Prehoos uses cookies and similar technologies for essential functionality, authentication, security, preferences, analytics, performance, and marketing where enabled. See the Prehoos Cookie Policy for details and choices.

9. International transfers

Company is registered in the United States and may process information in the United States and other countries where Company, its affiliates, service providers, subprocessors, or integration partners operate. Where required, Company will use appropriate transfer mechanisms, such as data processing terms, contractual safeguards, and Standard Contractual Clauses or equivalent safeguards.

10. Retention

Company retains information for as long as necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, protect security, maintain backups, and operate the business. Customer may export or delete certain Customer Data according to Platform functionality and applicable plan limits. Backup copies may persist for a limited period before deletion according to normal backup cycles.

11. Security

Company uses commercially reasonable technical and organizational measures designed to protect information. These may include access controls, encryption in transit, credential protections, logging, backups, monitoring, least-privilege practices, and internal policies. No method of transmission or storage is completely secure.

12. Your choices and rights

Depending on location and applicable law, individuals may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or appeal of certain privacy decisions. Customers and Authorized Users may contact Company at the address below. Hotel guests and staff should generally contact the hotel or hospitality business that controls their data. Company will assist Customers with data subject requests as described in the Data Processing Addendum.

13. California and U.S. state privacy notices

Where U.S. state privacy laws apply, residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising rights. Company does not sell Guest Data. Company does not knowingly share Guest Data for cross-context behavioral advertising except where Customer or a user enables tools that involve such sharing and applicable law permits it. Requests may be submitted to the contact below.

14. Marketing communications

Users may unsubscribe from marketing emails by using the unsubscribe link or contacting Company. Even after opting out of marketing, Company may send transactional, billing, security, account, and service communications.

15. Children

Prehoos is not directed to children under 16. Company does not knowingly collect personal information from children through the website for its own purposes. If Customer enters information about minors into the Platform for lawful hotel operations, Customer is responsible for compliance with applicable law.

16. Changes to this policy

Company may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Material changes may be communicated by reasonable means.

17. Contact

Privacy questions may be sent to privacy@prehoos.com. Legal notices may be sent to legal@prehoos.com.