PREHOOS

Acceptable Use Policy

How Prehoos collects, usesRules for safe, lawful, and reliable use of Prehoos, shares, and protects information

Legal owner:ENTERACT LLC
Product:Prehoos
Effective date:June 28, 2026
Contact:legal@prehoos.com

PREHOOS handles website enquiries and demo requests so the team can respond to hotels, buyers and partners.

1. Overview

This Acceptable Use Policy ("AUP") applies to all use of Prehoos. It is designed to protect ENTERACT LLC, Customers, Authorized Users, hotel guests, third-party providers, and the integrity, security, and reliability of the Platform.

2. General rule

Customer and Authorized Users may use Prehoos only for lawful hospitality, business, operational, administrative, marketing, reporting, and related purposes permitted by the Agreement. Customer must not use Prehoos in a way that harms others, violates law, infringes rights, disrupts the Platform, or creates unacceptable risk.

3. Prohibited conduct

Illegal, fraudulent, deceptive, abusive, harmful, discriminatory, exploitative, or unsafe activity.
Uploading, storing, transmitting, or processing malware, viruses, ransomware, spyware, malicious code, or harmful files.
Attempting to gain unauthorized access to Prehoos, other accounts, systems, networks, APIs, databases, credentials, or third-party services.
Scanning, probing, penetration testing, load testing, scraping, crawling, or benchmarking the Platform without written permission.
Interfering with service availability, reliability, security, rate limits, authentication, authorization, logging, or monitoring.
Using Prehoos to send spam, unlawful marketing, unsolicited messages, deceptive messages, or messages without required consent.
Using Prehoos to violate WhatsApp, SMS, email, OTA, payment, booking channel, or third-party provider rules.
Uploading data that Customer has no lawful right to process or that violates privacy, employment, consumer, or data protection law.
Entering raw payment card numbers, CVV codes, PINs, magnetic stripe data, or sensitive authentication data in unapproved fields.
Misusing smart lock, energy, access control, automation, bridge, or hardware features in a way that could endanger persons, property, or guest safety.
Reverse engineering, copying, reselling, sublicensing, renting, or creating competing services from the Platform except as expressly permitted by law.
Removing copyright, trademark, proprietary, security, or attribution notices.
Using the Platform to store prohibited content, extremist content, sexual exploitation material, unlawful surveillance content, or content that violates the rights of others.

4. How we use information

To provide, operate, maintain, secure, and improve Prehoos.
To create and administer accounts, authenticate users, provide support, troubleshoot issues, and respond to requests.
To process subscriptions, billing, payments, renewals, cancellations, and account notices.
To enable hospitality workflows such as booking, check-in, housekeeping, folio, POS-related records, night audit, reporting, accounting support, owner alerts, and integrations.
To provide AI-assisted, automated, reporting, analytics, marketing, visibility, and recommendation features where enabled.
To prevent fraud, abuse, security incidents, unauthorized access, and violations of our policies.
To comply with legal obligations, enforce agreements, resolve disputes, and protect rights, safety, and property.
To send service communications, product updates, security notices, billing notices, and, where permitted, marketing communications.
To generate aggregated, anonymized, or de-identified analytics and benchmarks that do not identify individuals.

5. Legal bases where required

Where laws such as the GDPR or UK GDPR require a legal basis for processing, Company may rely on one or more of the following legal bases depending on the context: performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of rights, safety, and security. Where Company processes Customer Data as processor, Customer is responsible for identifying and documenting the lawful basis for its own processing.

6. How we share information

Company does not sell Customer Data or Guest Data. Company may share information in the following circumstances:

With subprocessors and service providers that help us host, operate, secure, support, analyze, communicate, bill, or improve Prehoos.
With Third-Party Services selected, connected, authorized, or enabled by Customer.
With Customer administrators and Authorized Users according to Customer configuration and permissions.
With professional advisers, auditors, insurers, payment processors, legal counsel, and financial institutions as reasonably necessary.
With authorities, courts, regulators, or other parties where required by law or necessary to protect rights, safety, security, or the integrity of the Platform.
In connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or due diligence, subject to appropriate confidentiality protections.

4. Messaging and marketing

Customer is responsible for obtaining all consents and honoring all opt-outs required for email, SMS, WhatsApp, push, phone, retargeting, advertising, and other marketing or transactional communications. Customer must not use Prehoos to send misleading, unlawful, abusive, or unauthorized communications.

5. Guest and staff data

Customer must use guest and staff data responsibly and lawfully. Customer may not use Prehoos for unlawful surveillance, discriminatory profiling, harassment, retaliation, or unauthorized disclosure of personal information.

6. Security testing

Customer may not conduct vulnerability scans, penetration tests, load tests, social engineering, or security research against Prehoos without prior written authorization from Company. Reports of suspected vulnerabilities should be sent to the security contact listed in the Security Overview.

7. Enforcement

Company may investigate suspected violations. Company may remove content, throttle usage, suspend integrations, revoke API keys, disable features, suspend accounts, terminate Services, notify affected parties, or report activity to authorities where Company reasonably believes action is necessary to protect the Platform, customers, third parties, or legal compliance.

8. Updates

Company may update this AUP from time to time. Continued use of Prehoos after the effective date of an updated AUP constitutes acceptance of the updated AUP.