1. Overview
This Acceptable Use Policy ("AUP") applies to all use of Prehoos. It is designed to protect ENTERACT LLC, Customers, Authorized Users, hotel guests, third-party providers, and the integrity, security, and reliability of the Platform.
2. General rule
Customer and Authorized Users may use Prehoos only for lawful hospitality, business, operational, administrative, marketing, reporting, and related purposes permitted by the Agreement. Customer must not use Prehoos in a way that harms others, violates law, infringes rights, disrupts the Platform, or creates unacceptable risk.
3. Prohibited conduct
- Illegal, fraudulent, deceptive, abusive, harmful, discriminatory, exploitative, or unsafe activity.
- Uploading, storing, transmitting, or processing malware, viruses, ransomware, spyware, malicious code, or harmful files.
- Attempting to gain unauthorized access to Prehoos, other accounts, systems, networks, APIs, databases, credentials, or third-party services.
- Scanning, probing, penetration testing, load testing, scraping, crawling, or benchmarking the Platform without written permission.
- Interfering with service availability, reliability, security, rate limits, authentication, authorization, logging, or monitoring.
- Using Prehoos to send spam, unlawful marketing, unsolicited messages, deceptive messages, or messages without required consent.
- Using Prehoos to violate WhatsApp, SMS, email, OTA, payment, booking channel, or third-party provider rules.
- Uploading data that Customer has no lawful right to process or that violates privacy, employment, consumer, or data protection law.
- Entering raw payment card numbers, CVV codes, PINs, magnetic stripe data, or sensitive authentication data in unapproved fields.
- Misusing smart lock, energy, access control, automation, bridge, or hardware features in a way that could endanger persons, property, or guest safety.
- Reverse engineering, copying, reselling, sublicensing, renting, or creating competing services from the Platform except as expressly permitted by law.
- Removing copyright, trademark, proprietary, security, or attribution notices.
- Using the Platform to store prohibited content, extremist content, sexual exploitation material, unlawful surveillance content, or content that violates the rights of others.
4. Messaging and marketing
Customer is responsible for obtaining all consents and honoring all opt-outs required for email, SMS, WhatsApp, push, phone, retargeting, advertising, and other marketing or transactional communications. Customer must not use Prehoos to send misleading, unlawful, abusive, or unauthorized communications.
5. Guest and staff data
Customer must use guest and staff data responsibly and lawfully. Customer may not use Prehoos for unlawful surveillance, discriminatory profiling, harassment, retaliation, or unauthorized disclosure of personal information.
6. Security testing
Customer may not conduct vulnerability scans, penetration tests, load tests, social engineering, or security research against Prehoos without prior written authorization from Company. Reports of suspected vulnerabilities should be sent to the security contact listed in the Security Overview.
7. Enforcement
Company may investigate suspected violations. Company may remove content, throttle usage, suspend integrations, revoke API keys, disable features, suspend accounts, terminate Services, notify affected parties, or report activity to authorities where Company reasonably believes action is necessary to protect the Platform, customers, third parties, or legal compliance.
8. Updates
Company may update this AUP from time to time. Continued use of Prehoos after the effective date of an updated AUP constitutes acceptance of the updated AUP.