Report
Report defect from room or task
Operations
Maintenance Handoffs
Turn room defects into visible work, maintenance requests and asset history instead of scattered chat messages.
Front desk tied to financeNight Audit before closeOwner view without chasing reports
Tonight's control pointClean closeFolio, payments, rooms and audit exceptions visible before the day is locked.
Buyer pain
Maintenance issues cost revenue when unavailable rooms are not visible to operations and sales.
PREHOOS keeps the operational record, finance trail and management view connected so the team can act before the problem becomes a guest complaint, cash dispute or close exception.
What improves
Defects tied to rooms and assets
Maintenance requests visible to supervisors
Room availability protected while work is open
Cost and downtime context for management
Workflow
How PREHOOS handles the work.
Each step stays tied to the guest, room, department, payment, audit or finance record it affects.
Create
Create maintenance request
Block
Block room where required
Complete
Complete and inspect work
Return
Return room to sellable status
Management visibility
Owners see the result, not departmental excuses.
This page is part of the PREHOOS sales story because hotel buyers care about control: what changed, who touched it, what remains unresolved and what it means for today’s numbers.
Operational activity stays connected to financial impact.
Exceptions remain visible until resolved or reviewed.
Managers can move from report to action without chasing departments.
Related PREHOOS workflows
Keep the buyer moving through the operational story.
Night Audit
Close the business date with folio checks, manager reports, audit packets, GL-ready totals and unresolved exception visibility.
Business Date Close
Close by hotel business date so activity after midnight still lands in the correct operating day.
Folio Reconciliation
Reconcile room charges, payments, discounts, adjustments and settlement records before the business date is closed.
Bring Maintenance Handoffs into the same hotel truth.
See how the workflow connects to reservations, folios, Night Audit, accounting and owner visibility.