Capture
Capture guest contact details
Experience
Guest Communications
Use email, alerts, payment links and portal-style communication to keep guests informed during the stay lifecycle.
Front desk tied to financeNight Audit before closeOwner view without chasing reports
Tonight's control pointClean closeFolio, payments, rooms and audit exceptions visible before the day is locked.
Buyer pain
Guests become frustrated when payment, booking and stay information is hard to confirm.
PREHOOS keeps the operational record, finance trail and management view connected so the team can act before the problem becomes a guest complaint, cash dispute or close exception.
What improves
Booking and payment communication support
Guest-facing records where enabled
Cleaner confirmation and follow-up
Reduced front desk repetition
Workflow
How PREHOOS handles the work.
Each step stays tied to the guest, room, department, payment, audit or finance record it affects.
Send
Send confirmation or payment link
Update
Update status when actions happen
Keep
Keep communication in guest context
Review
Review history
Management visibility
Owners see the result, not departmental excuses.
This page is part of the PREHOOS sales story because hotel buyers care about control: what changed, who touched it, what remains unresolved and what it means for today’s numbers.
Operational activity stays connected to financial impact.
Exceptions remain visible until resolved or reviewed.
Managers can move from report to action without chasing departments.
Related PREHOOS workflows
Keep the buyer moving through the operational story.
Reports & Analytics
Review bookings, occupancy, folios, payments, audit packets, AR, accounting, housekeeping and marketing performance from one operating record.
Security & Control
Control roles, module access, approvals, audit logs, provider credentials and sensitive financial events.
Multi-Location Control
Support locations, rooms, rates, reports and department views so hotel groups can control branches without mixing records.
Bring Guest Communications into the same hotel truth.
See how the workflow connects to reservations, folios, Night Audit, accounting and owner visibility.