Capture
Capture lead or contact
Sales
CRM & Guest Relationships
Manage leads, follow-ups, campaigns, customer communication, contact portal records and relationship history.
Front desk tied to financeNight Audit before closeOwner view without chasing reports
Tonight's control pointClean closeFolio, payments, rooms and audit exceptions visible before the day is locked.
Buyer pain
Guest and corporate relationships produce more revenue when follow-up is organized.
PREHOOS keeps the operational record, finance trail and management view connected so the team can act before the problem becomes a guest complaint, cash dispute or close exception.
What improves
Lead and follow-up tracking
Campaign and proposal support
Customer portal context
Better sales handoff
Workflow
How PREHOOS handles the work.
Each step stays tied to the guest, room, department, payment, audit or finance record it affects.
Schedule
Schedule follow-up
Send
Send proposal or campaign
Track
Track conversion
Review
Review relationship activity
Management visibility
Owners see the result, not departmental excuses.
This page is part of the PREHOOS sales story because hotel buyers care about control: what changed, who touched it, what remains unresolved and what it means for today’s numbers.
Operational activity stays connected to financial impact.
Exceptions remain visible until resolved or reviewed.
Managers can move from report to action without chasing departments.
Related PREHOOS workflows
Keep the buyer moving through the operational story.
Guest Communications
Use email, alerts, payment links and portal-style communication to keep guests informed during the stay lifecycle.
Reports & Analytics
Review bookings, occupancy, folios, payments, audit packets, AR, accounting, housekeeping and marketing performance from one operating record.
Security & Control
Control roles, module access, approvals, audit logs, provider credentials and sensitive financial events.
Bring CRM & Guest Relationships into the same hotel truth.
See how the workflow connects to reservations, folios, Night Audit, accounting and owner visibility.