Most hotel disputes start when front desk and accounts are both correct from their own screens but wrong as one business record. A booking is extended, a deposit is applied, a POS charge is posted, a refund is issued, and later the finance report no longer explains the guest conversation.
The fix is not another spreadsheet. The fix is a continuous trail from reservation to revenue.
- Booking lines should show where the stay revenue came from.
- Guest folios should carry charges, payments, deposits, refunds and credits with traceable origin.
- AR transfers should not erase the guest story.
- Accounting should receive finance-ready totals without guessing.
PREHOOS is built around that operational trail, so the hotel can reduce arguments between front office and accounts.