A hotel direct booking website should not behave like a basic contact form. A contact form can collect interest, but it does not protect availability, rate rules, deposits, booking lines or folio readiness.
The correct direct booking flow asks the HMS what can be sold, what it costs, what deposit is required, and how the booking should be prepared for front desk and finance.
- Availability should come from the hotel system.
- Rates and deposits should respect configured selling rules.
- Reservation lines should be created in a way the folio and Night Audit can understand later.
- The website should never create a disconnected promise the front desk must repair manually.
PREHOOS direct booking is positioned as a backend bridge into HMS logic, not a disconnected enquiry form.